FAQ

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1 – Do you move furniture?

We perform “light” furniture moving. We remove and reset small pieces like end tables and coffee tables as long as the tops of them have been cleared. We move chairs, sofas (not sectional or sleeper) and loveseats. We do NOT move any type of electronic equipment, bookcases, china cabinets, heavy dressers and we go under and around beds.

2 – What should I do to prepare for you?

Anything small and light that you can remove from the carpet would be helpful, things like plants, baskets, toys, small tables, etc.

3 – How long does it take the carpet to dry?

Normally, it takes somewhere between 5-6 hours for the carpet to feel dry. This timeframe can be reduced through maximum air circulation in the home such as running the furnace fan and turning on ceiling fans. If it is a humid or rainy day, drying time will be longer.

4 – Can I walk on the carpet when it is wet?

Yes, it does not hurt the carpet to walk on it when it is wet. We recommend you not wear shoes on the carpet and that you minimize traffic as much as you can. Walking on the carpet may make footprints in the pile which will go away once you vacuum the carpet. Also, we caution anyone walking from wet carpet onto vinyl, wood, or ceramic flooring as your socks and/or feet may be slippery from the moisture they picked up from the carpet!

5 – What are the dark areas on the carpet along my walls?

Filtration soiling is a term used to describe dark, grayish lines that may appear on carpet. This is not a carpet defect, but a situation in which dust, smog, and other airborne pollutants can accumulate on the carpet face fibers in areas with a concentrated flow of air over the carpet or through tiny cracks or other open areas under the carpet. The soiling condition can occur quickly or it may develop over a period of months or years. The condition will obviously appear more pronounced on lighter colorations than darker color tones. Filtration soiling areas may appear around baseboards, under doors and along the edges of stairs.

6 – Can the soil filtration stains be removed?

Sometimes. Special equipment, chemicals and hand scrubbing of the stains may lighten or remove them. To prevent filtration soiling, vacuum and wipe along the edges of the carpeting on a regular basis.

7 – How often should carpets be cleaned?

A number of factors dictate how frequent you should have your carpets cleaned: the number of people and animals living in your home, how frequent the carpet is vacuumed and spills and spots are wiped up and the overall age and condition of the carpet. Carpet is the biggest filter of indoor air pollutants in your home. Carpet manufacturers recommend at least once a year in order to maintain your warranty.

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